Customer Support Agent (m/f/d) with IT/interface focus bei GLOBALG.A.P. c-o FoodPLUS GmbH in 50667 Köln
Customer Support Agent (m/f/d) with IT/interface focus
Every generation has a right to safe food, and we support farmers to connect them to markets where they can sell their safely and sustainably produced agricultural products by developing and implementing farm assurance systems that are based on facts and recognized across the supply chain.
GLOBALG.A.P. is a trademark and a set of standards for good agricultural practices (G.A.P.). FoodPLUS GmbH is a limited liability cooperation registered in Cologne, Germany. It manages all companyтs activities worldwide from standard setting through services for its partners, marketing, certification management to integrity and serves as a legal entity to hold the international GLOBALG.A.P. and GGN (consumer label for GLOBALG.A.P. certified farms) copyrights.
We are immediately looking for a Customer Support Agent (m/f/d) with IT/interface focus in full-time (39 h/week). Our Customer Support Team is responsible for the professional interaction with our valued customers (B2B and B2C), always following a friendly and helpful approach. Within this team there is a small subdivision primarily focussing on API-related issues of our clients. Supporting them in the best possible way, you will be integral to reinforce our reputation for excellent customer service.
Deal with customer queries about the functional scope of our SOAP/XML and REST APIs (published at https://api-doc.globalgap.org/) and troubleshoot errors
Manage further client requests via a ticket system
Channel customer feedback internally and follow up to be able to provide expert answers and support
Utilize and contribute to FAQ documentation to enable internal knowledge sharing
Maintain daily recordings, e. g. logging and documenting issues in our systems
Vocational training or equivalent in a job-relevant field
1-2 years of experience in the area of 1st level technical customer support (API support or similar)
Proficient in English (level C1)
Commitment to our companyтs purpose and interest in respective topics
Excellent communication skills, including active listening and clear articulation
Customer-first mentality with inner motivation to solve problems and alleviate conflicts
Integration into a multicultural, diverse team with shared values and the motivation to have a positive impact on the world and our future
Possibilities to grow professionally and personally by encouraging to take ownership for your working area and by a culture of continuous learning
Highly flexible approach in working time to ensure an optimum work-life balance
Free use of local public transport (JobTicket), share in Urban Sports Club fitness program, free coffee, tea, and water
Central office location in downtown Cologne
Holistic security concept in pandemic periods (homeoffice preferred, office times possible in case of special needs and regulated by guideline)
If you strive to be part of a purpose-driven organization, we will be happy to read your motivation letter expressing the reason you want to work for us and a CV summarizing your relevant skills for the position. Please apply via our online form: